SHIPPING POLICY
Our shipping policy is designed to ensure that your orders arrive safely and promptly. We process and ship all orders within 1-3 business days & send all items trackable. Delivery times will vary based your location If you have any questions or need assistance, feel free to reach out to our customer service team.
RETURN & EXCHANGE POLICY
Our returns and exchange policy is designed to ensure your satisfaction. If you are not completely happy with your purchase, you can return it to us, please contact us within 7 days of receipt of the item & ship back within 14 days. Please ensure the items are in their original condition and packaging. For more details on the process, feel free to reach out to our customer service team.
SHIPPING & TARIFF INFO FOR USA CUSTOMERS ONLY
Here are the answers to some of your questions- if you have any additional queries, please simply ask.
Who are you using to ship.French Colissimo/Chronopost all trackable insured services.
What level are tariffs? We complete all the necessary detailed paperwork,
Payment of tariffs
All USA tariffs/duties are paid by us- so no unexpected fees on arrival
Will I have anything to pay when my parcel arrives?
No - when a shipment is sent DDP - no duties are payable on arrival in the uSA
Clarification -What are tariffs As part of the President’s ‘Big beautiful bill’ tariffs were introduced to all goods entering the USA, commencing August 29th 2025- The previous de-minimus exemption of $800US ceased.Tariffs (15% for all goods originating in France / EU countries)